Use Order status to see the latest progress. Enter the email address used at checkout and your order number.
What each stage means
- Order placed — we have received your order. You can cancel while the Cancel order button is shown, normally for about the first hour after payment.
- Preparing your order — your order has been released for production and your personalised prints and frames are being made. It can no longer be cancelled.
- Shipment on the way — your order has been dispatched.
Tracking is shown once your order has been dispatched when the carrier provides it. It can take a little time for the carrier's first scan to appear.
More than one parcel
An order can arrive in more than one parcel. Each parcel may have its own tracking details and arrive at a different time, so check the full order before reporting an item missing.
If nothing has arrived five working days after dispatch, email [email protected] with your order number.
Read more about delivery times, damaged, faulty or incorrect orders and our delivery terms.