Hang help centre
How can we help?
Straightforward answers about your order and our personalised, made-to-order products.
Ready to hang your frames?
Hang your gallery wall
Follow a simple step-by-step guide to position your arrangement and mark where every frame should hang.
Browse our most common questions below.
Orders, delivery and returns
Track an order, check delivery times or get help with changes, returns and problems.
Where is my order?
Understand each order stage, tracking and what to do if a parcel is late.
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When will my order arrive?
How production and standard UK delivery combine into our estimated delivery time.
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Can I change or cancel my order?
How to check whether an order can still be cancelled and why paid orders cannot be edited.
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Can I change my delivery address?
What to do if you notice an address mistake after paying.
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My order is damaged, faulty or incorrect
What evidence to send us so we can review a problem with your order.
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Can I return my order?
Our returns and cancellation policy for personalised, made-to-order products.
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Photos and printing
Prepare your photographs and understand how cropping and colour work.
Frames and hanging
Choose your frame, mount and size, then hang your finished gallery wall.
Still need a hand?
Email us with your order number and as much detail as possible.
Email [email protected]